The right of withdrawal

You have the right to withdraw from the agreement within 14 days without giving reasons. During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can then remove the product from the packaging. If you have done more than necessary to try the product, we may charge you for this.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, acquires possession of the product. If you have ordered several goods with different delivery times in one order, the withdrawal period expires 14 days after the day on which you received the last product or part. Once you have agreed with us on regular delivery of products, the withdrawal period expires 14 days after the day on which you or a third party designated by you acquire physical possession of the first product.

To exercise your right of withdrawal, you must send an email toinfo@waterpompspecialist.nl with your request no later than within the withdrawal period. until revocation.

Return shipment from the Netherlands

You must hand in small packages at a DHL parcel point, large packages will be picked up by DHL.

After your return notification, we will immediately send you a PDF by email with a DHL shipping label, which you must print out and stick visibly on the packaging so that it can be scanned by DHL. Make sure that the label cannot tear, become wet or otherwise become loose from the package.

Delivery to a DHL parcel point must take place within 5 days of receiving the shipping label. If you do not do this, the shipping label will no longer be valid and you will have to arrange shipping yourself, with all return shipping costs at your expense.

Collection by DHL takes place on working days between 8:30 AM and 6:00 PM and only at the address where the product was delivered. DHL will collect the item 1 working day after receiving the shipping label. You cannot indicate preferred times and must therefore be present to hand the package to the driver.

We request that you return the product in the original packaging. If this is not possible, it must in any case be shipped in a (sturdy) box filled with protective material to prevent damage. If you have not done this and the product has arrived damaged, we will charge costs for this, which will be deducted from the purchase amount.

Return shipment abroad

You must arrange the return shipment yourself. In consultation, we can meet the costs, on the understanding that we assume reasonableness and fairness.

We request that you return the product in the original packaging. If this is not possible, it must in any case be shipped in a (sturdy) box filled with protective material to prevent damage. If you have not done this and the product has arrived damaged, we will charge costs for this, which will be deducted from the purchase amount.

Refund

In the event of a cancellation, you will receive all payments, including delivery costs for the outward shipment, as soon as possible and no later than within 14 days of receipt of the return shipment. We will refund you with the same payment method you used to pay, unless you agree on another method with us.

Exclusion of right of withdrawal

The right of withdrawal is excluded for products tailor-made for you, such as custom-cut hoses.